FAQS

Full CarPlay functionality for the existing Audi 2GMMI、3GMMI、MIB2、MIB28.3inch、MIB3


Q: Does the decoder support wireless CarPlay and Android Auto?

A: Yes, our decoders support both wireless CarPlay and Android Auto.

Q: How difficult is the installation process?
A: The installation is straightforward with our plug-and-play design. No wire cutting is required.

Q: My CarPlay/Android Auto isn’t connecting wirelessly.
A: Ensure Bluetooth and Wi-Fi are enabled on your smartphone and correctly paired with the vehicle. Check for software updates for both the decoder and your smartphone.

Q: Can I use Google Maps and Waze with this decoder?
A: Yes, you can use Google Maps and Waze with CarPlay, provided your iPhone has the appropriate iOS version.

Q: Is this decoder compatible with Siri and Google Assistant?
A: Yes, the decoder supports voice commands through Siri and Google Assistant.

Q: Does the decoder support aftermarket cameras?
A: Yes, our decoders support integration with aftermarket cameras.

Q: Can I install the decoder myself, or do I need a professional?
A: The decoder features a plug-and-play design for easy installation. However, professional installation is recommended if you are not comfortable with car electronics.

Q: Will the decoder affect my car’s existing systems?
A: No, the decoder integrates seamlessly with your vehicle’s existing systems without affecting them.

Q: What should I do if my decoder stops working or I encounter issues?
A: First, check all connections and ensure they are secure. Refer to the troubleshooting section in the user manual. If problems persist, contact customer support.

Q: Are there any special requirements for my phone to work with this decoder?
A: Ensure your smartphone’s operating system is up to date and supports CarPlay or Android Auto. Bluetooth and Wi-Fi should be enabled for wireless connections.

Q: What is included in the decoder kit?
A: The kit typically includes the decoder unit, wiring harness, installation tools, and a user manual.

Q: Will this decoder void my vehicle’s warranty?
A: The decoder is designed to be non-intrusive and should not void your vehicle’s warranty. However, it’s best to check with your car dealer or warranty provider.

Q: How long does the installation process take?
A: Installation typically takes about 1-2 hours for someone with basic knowledge of car electronics.

Q: Is there a warranty for the decoder?
A: Yes, our decoders come with a manufacturer’s warranty. Check the product page for specific warranty details.

Q: How can I improve the wireless connection quality for CarPlay and Android Auto?
A: Ensure your phone has a strong Bluetooth and Wi-Fi signal. Keep your phone’s software updated and minimize interference from other wireless devices.

Q: What is the return policy for the decoder?
A: We offer a 30-day return policy. If you’re not satisfied with the product, contact customer support for return instructions.

Q: Are there any subscription fees for using CarPlay or Android Auto?
A: No, there are no subscription fees. CarPlay and Android Auto are free services provided by Apple and Google.

Q: Can I customize the interface of CarPlay or Android Auto?
A: Customization options are limited to what Apple and Google allow within CarPlay and Android Auto settings. You can rearrange app icons and choose your preferred navigation app.

Q: Does the decoder support high-resolution audio and video playback?
A: Yes, the decoder supports high-resolution audio and video playback through USB and HDMI inputs.

Q: Can I connect multiple phones to the decoder?
A: Yes, you can pair multiple phones, but only one can be actively connected to CarPlay or Android Auto at a time.

Q: How do I reset the decoder if it’s not working properly?
A: You can reset the decoder through the settings menu or by disconnecting and reconnecting the power supply.

Q: Does the decoder work with the factory-installed navigation system?

A: Yes, the decoder is designed to work alongside the factory-installed navigation system, providing additional features without disrupting the original system.

Q: Can I use the steering wheel controls with the decoder?

A: Yes, the decoder is compatible with factory steering wheel controls, allowing you to manage CarPlay and Android Auto functions.

Q: What should I do if I experience lag or delay in the CarPlay or Android Auto interface?

A: Ensure your smartphone has adequate battery life and a strong signal. Restart both your phone and the decoder if the issue persists.

Q: Is professional installation recommended for this decoder?

A: While the plug-and-play design makes it easy to install for most users, professional installation is recommended if you are not familiar with car electronics.

Q: What type of warranty does the decoder come with?

A: The decoder comes with a 1-year manufacturer’s warranty, covering any defects or issues that arise with normal use.

Q: Does the decoder integrate with the factory sound system?

A: Yes, the decoder is designed to work seamlessly with the factory sound system, including any premium sound packages.

Q: Can the decoder be used with factory parking sensors and cameras?

A: Yes, the decoder supports integration with factory parking sensors and cameras.

Q: What should I do if my phone doesn’t connect after a software update?

A: Ensure your phone’s Bluetooth and Wi-Fi are enabled and paired correctly. Restart both your phone and the decoder if necessary.

Q: Will the decoder interfere with my car’s Bluetooth for calls?

A: No, the decoder is designed to work alongside the car’s Bluetooth system, allowing you to make and receive calls as usual.

Q: Can the decoder connect to multiple devices simultaneously?

A: While multiple devices can be paired, only one device can be actively connected at a time.

Q: Are there any monthly fees for using the decoder’s features?

A: No, there are no monthly fees for using CarPlay or Android Auto features.

Q: Does the decoder support multiple languages?

A: Yes, the decoder supports multiple languages, which can be selected in the settings menu.

Q: What kind of customer support is available for the decoder?

A: Customer support is available via email and phone. Our support team can assist with installation, troubleshooting, and any other questions.

Q: Can I use the decoder while the car is in motion?

A: Yes, all functions of the decoder can be used while the car is in motion, though some features may be restricted for safety reasons.

Q: Is the decoder compatible with aftermarket head units?

A: The decoder is designed to work with factory-installed MMI 3G systems. Compatibility with aftermarket head units may vary.

Q: Does the decoder support wireless charging for smartphones?

A: No, the decoder does not include wireless charging. However, it allows for wired USB connections for charging.

Q: Can I switch between wired and wireless connections easily?

A: Yes, you can easily switch between wired and wireless connections through the settings menu.

Upgrade Your Drive with Android Screens for Audi

Q: How does the Android screen integrate with my existing system?

A: The Android screen integrates seamlessly with your Audi’s existing system, retaining factory features while adding new functionalities.

Q: Can I use CarPlay and Android Auto with the Android screen?

A: Yes, our Android screens support both CarPlay and Android Auto for seamless smartphone integration.

Q: What apps can I use on the Android screen?

A: You can use a wide range of apps available on the Google Play Store, including navigation, music, and entertainment apps.

Q: Will the Android screen affect my car’s warranty?

A: Installing the Android screen should not void your vehicle’s warranty. However, it’s best to check with your car dealer or warranty provider.

Q: Can I connect multiple devices to the Android screen?

A: Yes, you can connect multiple devices, but only one device can be actively connected at a time for certain features.

Q: Can I use steering wheel controls with the Android screen?

A: Yes, the Android screen is compatible with factory steering wheel controls, allowing you to manage various functions.

Q: How can I clean and maintain the Android screen?

A: Use a soft, dry cloth to clean the screen. Avoid using water or cleaning solutions that might damage the electronic components.

Q: Does the Android screen support multiple languages?

A: Yes, the screen supports multiple languages, which can be selected in the settings menu.

Q: What kind of customer support is available for the Android screen?

A: Customer support is available via email and phone. Our support team can assist with installation, troubleshooting, and any other questions.

Q: Can I use the Android screen while the car is in motion?

A: Yes, all functions of the Android screen can be used while the car is in motion, though some features may be restricted for safety reasons.

Q: Can I switch between wired and wireless connections easily?

A: Yes, you can easily switch between wired and wireless connections through the settings menu.

Q: How does the Android screen handle multiple apps running simultaneously?

A: The screen is designed to handle multiple apps, such as navigation and music streaming, running simultaneously without lag.

Q: Can I use voice commands with the Android screen?

A: Yes, the Android screen supports voice commands, allowing you to control various functions hands-free.

Q: Are there any subscription fees for using the features of the Android screen?

A: No, there are no subscription fees for using the features of the Android screen.

Q: Can I customize the Android screen’s interface?

A: Yes, the Android screen allows customization through various apps and settings, including wallpaper changes and app icon arrangements.

Q: Does the Android screen support split-screen functionality?

A: Yes, the screen supports split-screen mode, allowing you to run two apps simultaneously for multitasking.

Q: How do I connect my phone to the Android screen?

A: You can connect your phone via Bluetooth, USB, or Wi-Fi for various functionalities, including CarPlay and Android Auto.

Q: Does the Android screen have built-in GPS?

A: Yes, the screen comes with built-in GPS, providing accurate navigation without relying solely on your smartphone.

Q: How can I troubleshoot connectivity issues with the Android screen?

A: Ensure all connections are secure, restart your device and the screen, and check for software updates. Refer to the user manual for detailed troubleshooting steps.

Q: Is there a tutorial available for installing the Android screen?

A: Yes, installation tutorials are available on our website and YouTube channel, providing step-by-step guidance.

Q: How does the Android screen handle music streaming?

A: The screen supports various music streaming apps like Spotify, Apple Music, and Google Play Music, providing high-quality audio playback.

Q: Can I use my favorite navigation app on the Android screen?

A: Yes, you can use any navigation app available on the Google Play Store, including Google Maps, Waze, and others.

Q: What should I do if the Android screen freezes or becomes unresponsive?

A: Restart the screen by turning off the car and turning it back on. If the problem persists, reset the screen through the settings menu or contact customer support.

Q: Are there any specific apps recommended for use with the Android screen?

A: Popular apps for use with the screen include Google Maps, Waze, Spotify, Netflix, and YouTube. Any app available on the Google Play Store can be installed and used.

Q: How does the Android screen handle notifications?

A: Notifications from your smartphone can be mirrored on the Android screen, allowing you to manage calls, messages, and alerts safely while driving.

Q: Is it possible to mirror my phone’s screen on the Android display?

A: Yes, the screen supports phone mirroring through apps like AirPlay and Miracast, allowing you to view your phone’s display on the screen.

Q: Can I use the Android screen for hands-free calling?

A: Yes, the screen supports hands-free calling through Bluetooth connectivity, enabling you to make and receive calls safely while driving.

Q: Does the Android screen support third-party launchers?

A: Yes, you can install and use third-party launchers from the Google Play Store to customize the look and feel of your interface.

Q: What should I do if the Android screen’s GPS is not accurate?

A: Ensure the GPS antenna is properly installed and has a clear view of the sky. You can also use additional GPS apps to enhance accuracy.

Q: How do I enable dark mode on the Android screen?

A: Dark mode can be enabled through the settings menu of the Android screen, providing a more comfortable viewing experience in low-light conditions.

Q: Can the Android screen access the internet independently?

A: Yes, the screen can access the internet via Wi-Fi or a mobile hotspot, allowing you to browse the web and download apps directly.

Power Liftgate For Audi


Q: Is the electric tailgate power lift compatible with my Audi model?

A: Our electric tailgate power lifts are compatible with various Audi models. Check the specific product page for detailed compatibility information.

Q: How does the electric tailgate power lift integrate with my existing system?

A: The power lift integrates seamlessly with your Audi’s existing system, retaining factory features while adding new functionalities for easier trunk access.

Q: Can I operate the electric tailgate power lift remotely?

A: Yes, the electric tailgate power lift can be operated remotely using the key fob and a button inside the car.

Q: How difficult is the installation process?

A: The installation is straightforward with our plug-and-play design. However, professional installation is recommended if you are not comfortable with car electronics.

Q: Will the electric tailgate power lift affect my car’s warranty?

A: Installing the electric tailgate power lift should not void your vehicle’s warranty. However, it’s best to check with your car dealer or warranty provider.

Q: Does the electric tailgate power lift support height adjustment?

A: Yes, the power lift allows you to set the tailgate opening height to your preference, making it convenient for users of different heights.

Q: Can I manually open and close the tailgate if the power lift system fails?

A: Yes, the tailgate can still be operated manually in the event of a power lift system failure.

Q: What is included in the electric tailgate power lift kit?

A: The kit typically includes the power lift system, wiring harness, installation tools, and a user manual.

Q: Is there a warranty for the electric tailgate power lift?

A: Yes, our electric tailgate power lifts come with a manufacturer’s warranty. Check the product page for specific warranty details.

Q: Does the electric tailgate power lift support safety features?

A: Yes, the power lift is equipped with safety features such as anti-pinch sensors to prevent accidents.

Q: Can the electric tailgate power lift be used in extreme weather conditions?

A: The system is designed to operate under various weather conditions. Refer to the user manual for any specific limitations or precautions.

Q: What kind of customer support is available for the electric tailgate power lift?

A: Customer support is available via email and phone. Our support team can assist with installation, troubleshooting, and any other questions.

Q: Can I use the electric tailgate power lift while the car is in motion?

A: No, for safety reasons, the tailgate should not be operated while the car is in motion.

Q: How do I adjust the opening height of the electric tailgate power lift?

A: The height adjustment can be done through the settings menu of the system. Refer to the user manual for specific instructions.

Q: What should I do if the electric tailgate power lift makes unusual noises?

A: Check for any obstructions and ensure all components are properly lubricated. If the issue persists, contact customer support.

Q: Can I install the electric tailgate power lift myself, or do I need a professional?

A: The plug-and-play design allows for easy installation, but professional installation is recommended if you are not experienced with car electronics.

Q: Does the electric tailgate power lift come with a backup power source?

A: Some models include a backup power source to ensure functionality even if the car battery fails. Check the product specifications for details.

Q: How does the electric tailgate power lift handle security?

A: The system integrates with the car’s central locking mechanism, ensuring the tailgate is secure when the car is locked.

Q: Are there any special maintenance requirements for the electric tailgate power lift?

A: Regular inspection and cleaning are recommended. Follow the maintenance guidelines in the user manual for optimal performance.

Q: How can I check for software updates or firmware upgrades?

A: Software and firmware updates can usually be checked through the settings menu. Refer to the user manual for detailed instructions.

Q: What are the power lift’s safety features?

A: The power lift includes anti-pinch sensors, obstacle detection, and emergency stop functions to ensure safe operation.

Q: How do I set up remote control operation for the power lift?

A: Detailed setup instructions are provided in the user manual. Typically, you will need to sync the system with your key fob.

Q: Can the electric tailgate power lift be customized to open at different speeds?

A: Yes, many models offer customizable settings to adjust the opening and closing speeds of the tailgate.

Q: Is the power lift system compatible with the vehicle’s original remote control?

A: Yes, the system integrates with the vehicle’s original remote control for seamless operation.

Q: What happens if the tailgate encounters an obstacle while closing?

A: The tailgate is equipped with an anti-pinch feature that will stop and reverse direction if an obstacle is detected.

Q: How can I prevent the tailgate from opening too high in low clearance areas?

A: The tailgate height can be set to your desired level to prevent it from opening too high and hitting low clearance obstacles.

Q: Can I program the tailgate to open automatically when I approach the car?

A: Some models feature a hands-free opening mechanism that activates when you approach the car with the key fob.

Q: Does the electric tailgate power lift system require regular maintenance?

A: Minimal maintenance is required, mainly involving periodic cleaning and checking for any obstructions or wear on the components.

Q: How is the electric tailgate power lift powered?

A: The system is powered by the vehicle’s battery. Ensure your vehicle battery is in good condition to support the power lift.

Q: Can the electric tailgate be locked in a partially open position?

A: Yes, the tailgate can be stopped and locked at any position during its operation.

Q: What should I do if the tailgate does not close properly?

A: Check for any obstructions and ensure that the tailgate alignment is correct. Refer to the troubleshooting guide in the user manual.

Q: How does weather affect the performance of the electric tailgate power lift?

A: The system is designed to withstand various weather conditions, but it is advisable to perform regular maintenance checks in extreme weather.

Q: Are there any limitations on the weight that the tailgate can handle?

A: The power lift is designed to handle the weight of the tailgate and any typical load conditions. Refer to the product specifications for weight limits.

Q: Can I integrate the power lift system with other aftermarket accessories?

A: Compatibility with other aftermarket accessories depends on the specific products. It’s recommended to consult with a professional installer.

Q: How do I know if my vehicle is equipped with the necessary wiring for the power lift system?

A: Most modern vehicles come pre-wired for accessory installations. Check the product manual or consult with a professional installer.

Q: What happens if the power lift system fails?

A: The tailgate can still be operated manually if the power lift system fails. Contact customer support for assistance with system failures.

Q: How can I ensure the long-term reliability of the power lift system?

A: Follow the maintenance guidelines provided in the user manual and conduct regular inspections to ensure all components are in good working condition.

Q: Is it possible to override the power lift system in case of emergency?

A: Yes, the system can be manually overridden in case of an emergency. Refer to the user manual for detailed instructions.

Q: Can the power lift system be transferred to another vehicle if I sell my car?

A: Yes, the system can be transferred to another compatible vehicle, but professional reinstallation is recommended.